FREQUENTLY ASKED QUESTIONS

What are your Store Hours?
We're available 6:30am-6pm PST  Monday thru Friday, and 7:30am-5:00pm PST  Saturday. There is also an automated phone system active 24 hours a day. Leave your name and number and a brief description of how we can help you, and we'll return your call.

Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail them with questions, and then it takes 2-3 days to get an answer. What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime  and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.

What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.

Why do you need my Vin#?
The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles produced beginning with the 1990 model year.

Do you sell genuine OEM parts?
Yes we do, we are a Lexus dealer in Northern California. With the exception of a few accessories, all of our

parts are genuine Lexus parts.


 

Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders within  48 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.

Can I add to my order after it has been placed?
Yes, you can add to an order up until the time it is shipped and no longer in our possession.

Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.

How long before my order ships?
In stock orders ship within  48 hours.

Do you ship outside the United States?
We are currently only shipping to U.S. territory and Canadian addresses.

Which credit cards do you accept?
We accept Visa, Mastercard and American Express.

What method of shipping do you use?
Our preferred method of shipping is  UPS Ground. They give excellent service, are extremely reliable and very reasonable priced.

What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air up until 4PM PST.

What is your return policy?

We honor all concerns with the product we sell. We will replace any defective or damaged product that occurs during shipment. Any order placed will be shipped and the customers’ account debited, no exceptions. Prior authorization by management must be provided for any unusual circumstance and a Return Authorization Number provided to the customer. There are no new returns on electrical items.

Orders returned that were shipped for "FREE": The cost of original shipping to you will be deducted from the price of the returned part or parts.



We just ask for a couple of courtesies. We can not take back used, installed or tried parts. Parts must be resaleable and in their original packaging. You do not need a return authorization, but we would like to be informed via e-mail, phone or whatever so that we can expect the part and credit the correct account in a timely manner when it gets here. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria.

What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.
 




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