TERMS & CONDITIONS

Major Credit Card or Sponsored Debit Card must prepay all products ordered from this website. We do NOT accept COD orders from private consumers, only authorized and approved dealers.  For purchasers outside the USA, PayPal is the only accepted payment method.  The customer is responsible for any additional charges or fees associated with that COD request. Other payment arrangements to approved distributors and dealer accounts will be accepted and must be paid within established terms with the methods above or approved company check.

All orders are shipped UPS ground by default. Shipping carrier substitutions may be made at our determination in an attempt to reduce shipping costs to the customer, if not already selected within the order process by the customer. Some orders may be drop shipped from alternate locations. Drop shipped orders may be shipped with carrier services other than UPS.

On all products the sale price represents an outright purchase, there are no core charges and there is no core return program.

By entering and accepting the order process the buyer accepts responsibility for that order and it's receipt and payment. Credit cards are debited the exact amount shown in the order summary and will be charged without exception. Credit cards will not be charged until the product is posted for shipment within our system. Backorder products will be reserved but the account not billed until posted for shipment within our system. Special Orders will be billed at the time the order is placed.

We honor all concerns with the product we sell. We will replace any defective or damaged product that occurs during shipment. Any order placed will be shipped and the customers’ account debited, no exceptions. Prior authorization by management must be provided for any unusual circumstance and a Return Authorization Number provided to the customer. There are no new returns on electrical items.

We  must receive all returns within 14 calendar days of delivery of product. Any product not received within that period will be charged to the Customer until which time product is received.

The customer will be responsible for legal fees as a result of any transaction or account requiring legal action or collection by  us.

Note: some images used in our site are registered by others and used with permission for display purposes.

Canadian Taxes

Just about everything individuals import into Canada is subject to the Goods and Services Tax (GST) of five percent. The GST is calculated after customs duties have been applied.

You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.

In Canadian provinces with a Harmonized Sales Tax (New Brunswick, Nova Scotia, and Newfoundland and Labrador), you'll be charged a flat 13 percent, rather than separate GST and PST.

Customs Brokers Fees

Fees for customs brokers services are the charges that can really catch you by surprise. Courier companies and postal services use customs brokers to get packages processed through Canada Customs at the Canadian border. Fees for that service will be passed along to you.

Canada Post automatically applies a $5.00 processing fee ($8.00 for Priority Post) for each package to clear Canada Customs.

Customs brokers fees for courier companies vary, but are usually a good deal higher than the Canada Post fee. Some courier companies may absorb the custom brokers fees (including them in the courier service price), depending on the level of courier service you have selected. Others will add the customs brokers fees on top and you will have to pay those before you can get your parcel. If you select a courier service for shipping to Canada, check whether the level of service provided includes customs brokers fees. If it is not mentioned on the shopping site you are using, you can check the service guide on the individual courier company site or call the local number of the courier company to find out their policies.


 




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